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United States	Europe	General
InStranet, Inc. Headquarters 20 North Wacker Drive, Suite 1425 Chicago, IL 60606 Phone: (312) 629-4570 Fax: (312) 629-4571 info-usa@instranet.com	France 6, rue Castérès 92614 Clichy cedex France Tel: 33 (0)1 41 27 68 68 Fax: 33 (0)1 41 27 68 70 info-fr@instranet.com EMEA info-emea@instranet.com United Kingdom 2 Sheraton Street London W1F 8BH, United Kingdom Tel (44) 0207 851 4673 Fax (44) 0207 504 3561 info-uk@instranet.com	U.S. Partners partnerprograms-us@instranet.com Europe Partners partnerprograms-emea@instranet.com France Partners partnerprograms-fr@instranet.com UK Partners partnerprograms-uk@instranet.com Support support@instranet.com U.S. Press press-us@instranet.com Europe Press press-europe@instranet.com


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Check the InStranet document(s) you would like to receive (.pdf format):

		The Top Ten Information Challenges in Today's Call Center
		Optimizing the Customer Experience Across All Customer Touchpoints : Learn how to develop a multi-channel, fully integrated knowledge application that anticipates all potential customer issues automatically, placing needed information at the appropriate agent's fingertips.
		Actionable Knowledge : How making enterprise-wide information available to agents and customers when they need it will impact the measured success of your customer service operations - by Steve Morrell, ContactBabel

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