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Check the InStranet document(s) you would like to receive: (All files are in .pdf format unless otherwise indicated)
		The Top Ten Information Challenges in Today's Call Center
		Optimizing the Customer Experience Across All Customer Touchpoints : Learn how to develop a multi-channel, fully integrated knowledge application that anticipates all potential customer issues automatically, placing needed information at the appropriate agent's fingertips.
		Actionable Knowledge : How making enterprise-wide information available to agents and customers when they need it will impact the measured success of your customer service operations - by Steve Morrell, ContactBabel
		Unifying Knowledge Management & CRM: Strategies to Enhance the Customer Experience (Powerpoint Presentation)
		Patricia Seybold Group Customer Experience Presentation (Powerpoint Presentation)

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