Unifying Knowledge Management and CRM

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Kramer/Villiat Thursday, May 29, 2008
8 am PDT / 11 am EDT /4 pm GM

Today’s challenging marketplace forces most companies to focus on delivering great customer experiences and increasing revenue - while at the same time - reducing related operational costs. This in turn mandates that every customer interaction, through a contact center, retail store, or web self-service, is handled efficiently, effectively and in a personalized manner. You must provide prompt accurate answers to your customer’s toughest questions and issues. However, handling every customer interaction perfectly is an often challenging, elusive objective.

In this webinar, you will learn how to leverage knowledge management strategies and technologies across your customer processes, channels and supporting CRM systems to meet critical business objectives and realize benefits.

Please fill out the short form below to register for this valuable online event:


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