[2.19.08]
MORE TH>N, Royal & SunAlliance’s UK Direct Insurance Brand, Selects InStranet’s Multi-Channel Knowledge Application
To meet the challenge of further enhancing the customer experience, MORE TH>N implements InStranet’s CCIL Knowledge Application to deliver and embed accurate and relevant business knowledge to their contact center representatives

[11.21.07]
Amdocs to present “how to ensure Smart Customer Interactions” leveraging Amdocs’ latest “Smart Client” CRM application integrated with InStranet CCiL (Contact Center in Line) Knowledge application
Join Yankee Group and Amdocs for a complementary webinar that will explore smart ways to improve customer experience, giving your contact center the reputation and efficiency it deserves – externally and internally

[10.31.07]
FNAC Extends Current Multi Channel Knowledge Application Across Retail Network
After One Year, FNAC, One of Europe’s Largest Retailers, Continues to Improve Agent Efficiency by Successfully Deploying InStranet to 450 After Sales Service Representatives in 73 Retail Stores

[9.28.07]
VW Credit, Inc. Gears Up Its Customer Service with InStranet’s Multi-Channel Knowledge Application
In an Effort to Provide Exceptional Service, VW Credit, Inc., Implements InStranet’s CCiL Knowledge Application in 10 Weeks to Deliver Accurate and Concise Business Information to Their Customer Care Representatives

[3.22.07]
Comcast Selects InStranet’s Knowledge Management Software
InStranet’s Ability to Personalize Knowledge for Local Markets within a National Framework Supports Comcast’s Ongoing Focus on Improving the Customer Experience

[1.11.07]
The French National Lottery Selects InStranet to Improve Customer Experience
InStranet’s Software Integrates with Computer Telephony Systems to Instantly Update Agents while Reducing Call Durations

[11.14.06]
InStranet Issued Patent for Multi-Dimensional Content Organization and Delivery
Enables Simplified Knowledge Organization and Personalization

[11.1.06]
InStranet, Inc. Advances Service Resolution and Knowledge Management with the Release of Contact Centers In-Line Version 5.5
Enhanced business analytics and improved service resolution processes highlight new release.

[10.5.06]
InStranet’s Contact Centers In-Line™ Knowledge Application Achieves “Powered by SAP NetWeaver®” Status
Certification helps ensure best-of-breed knowledge management application integrates with SAPR solutions, delivering increased productivity and responsiveness to customer service organizations.

[9.1.06]
The Power of Knowledge (.pdf download)
Call Center Magazine
How the latest knowledge management tools enable you to convey information about your company that serves the unique needs of your customers.

[7.25.06]
InStranet and AT Consulting Join Forces to Power VimpelCom’s Customer Service Initiatives
Through integration with Amdocs CRM, InStranet’s software will help VimpelCom improve service while decreasing call times