[4.19.06]
Transcom Selects InStranet to Take Operational Excellence to a Higher Level
One year after initial implementation of InStranet™ Contact Centers In-Line™, Europe's leading call center provider selects InStranet for European-wide roll-out

[2.10.06]
Expedia Deploys InStranet to Optimize Self-Service and Call Center Customer Experience
InStranet’s Contact Centers In-Line application enables Expedia France to reduce operational costs and agent-training times, increase revenue opportunities, and support business process change.

[12.29.05]
InStranet, Inc. Successfully Integrates Contact Centers In-Line with Siebel Customer-Facing Solutions

[11.05]
AppExchange Availability Announced (.pdf download)
Customer Inter@ction Solutions
InStranet, Inc., a provider of multichannel knowledge applications, and salesforce.com, which offers on-demand CRM, have announced the availability of InStranet for AppExchange.

[10.11.05]
InStranet Celebrates One Year of Collaboration with SFR Customer Service
Agents profess high satisfaction with CCIL; the application empowers them to deliver improved quality of response to the customer

[9.19.05]
Find the Needle - Organize the Haystack (.pdf download)
Call Center Magazine
Knowledge management is more than a way for customers to locate information about a company by themselves. We reveal how knowledge management enables customers to get the most out of your company by learning from one another.

[9.12.05]
InStranet, Inc. Introduces InStranet for AppExchange at Dreamforce '05
Provides customer service organizations enhanced productivity with on-demand knowledge management.

[8.22.05]
InStranet's Contact Centers In-Line™ Named KMWorld 2005 Trend Setting Product
InStranet Acknowledged as Leading Knowledge Management Solution for Customer Service Organizations

[7.29.05]
High-powered service (.pdf download)
Call Centre Focus addresses knowledge management

[7.05]
InStranet Launches Telco-Media Edition Of Contact Centers In-Line (.pdf download)
Customer Inter@ction Solutions

[6.8.05]
InStranet Launches Telco-Media Edition of Award Winning Contact Centers In-Line Application
Telco-Media Edition packages telecommunications knowledge best practices for rapid deployment and consistent cross-channel customer experience

[5.05]
Targeted Training at the Desktop (.pdf download)
Call Center Magazine
The line between knowledge management and training is starting to blur. InStranet's application is an example of this trend.

[3.24.05]
InStranet Selected by Transcom to Increase Efficiency, Improve Customer Service and Support New Product & Service Launch
InStranet selected by Europe?s largest call center provider for its proven industry experience and unrivaled deployment time

[3.8.05]
InStranet Names John McCoy President, Americas
IBM veteran joins management team to lead Americas? organization

[3.8.05]
2005 Members' Choice Award Winners Commentary: Alex Dayon - Founder And CEO, InStranet
ContactCenterWorld.com

[3/05]
InStranet Announces v5.0 Of Contact Centers In-Line (.pdf download)
Customer Inter@ction Solutions
The new release automates delivery of profile-based sustainable content and knowledge to every customer touch point.

[11.11.04]
Alex Dayon - CEO, InStranet on Knowledge Management
ContactCenterWorld.com

[11.9.04]
InStranet, Inc. Selected by SureWest to Enhance Call Center Productivity and Self-Service Customer Care
InStranet?s unique methodology and technology offers a comprehensive solution.

[8.19.04]
InStranet Wins Best of Show Award at 2004 ICCM Conference
Contact Centers In-Line™ Named Best Call Center Knowledge Management System...

[7.8.04]
TPS Chooses InStranet's Contact Centers In-Line
Knowledge-based application will contribute to improving service quality while increasing loyalty and revenue per subscriber.

[3.30.04]
Intermarché Strengthens Merchandising Strategy with InStranet
New merchandising policy based on InStranet’s Channels In-Line™ application has resulted in an average revenue increase of 7% for Intermarché’s network of stores.

[3/04]
Products of the Year Circle of Winners (.pdf download)
Call Center Magazine
InStranet's Contact Centers In-Line, receives Call Center Magazine's 2004 Product of the Year Award

[2.11.04]
InStranet’s Contact Centers In-Line Named Call Center Magazine’s 2004 Product of the Year
Contact Centers In-Line Application Awarded Call Center Magazine’s Top Honor

[9.30.03]
3M Drives Improvements in Marketing Productivity with InStranet and T-Systems
With its new site “3M Marketing Online”, 3M’s European Stationery & Office Supplies Division centralizes marketing strategies across Europe, strengthening field channels and collaboration

[8/03]
When Info is at Their Fingertips (.pdf download)
Contact Professional Magazine
The effective dissemination of marketing and promotional information to contact center agents is crucial in order to remain competitive...

[5/03]
What the press is saying about InStranet Contact Centers In-Line...
Call Center Magazine, Call Center Times, Phone +
The software delivers relevant content about the customer or issue to agent's desktops, eliminating the need to search through different systems and screens...

[1/03]
InStranet Introduces Channels In-Line Application (.pdf download)
Phone +
InStranet Inc. has released the Channels In-Line Application (CIL), a Web-based software for distributing marketing information such as promotions, new product collateral and price lists to sales channels...

[9/02/02]
InStranet Provides Robust Security for Delivering Data (.pdf download)
BuySide IT
InStranet, a supplier of content-based applications based in New York, is launching Marketing Logistics, a product suite to help buy-side firms use intranets and extranets and limit the content that brokers and dealers have access to...

[7/03/02]
European Group Streamlines Information Flow (.pdf download)
Financial Times
InStranet’s software was chosen for two reasons. Firstly, it is easy for non-IT people to use. Managers at the brand headquarters can assemble and publish their promotional material using a simple editor and users can access it in the same way they would any other web page on the internet. Secondly...

[3/01/02]
AXA Corporate Solutions Looks Back to Ancient Greece (.pdf download)
Information Management & Technology
In ancient Greece, the Agora was a gathering place for the community to discuss new ideas and exchange information. For AXA Corporate Solutions....

[12/01]
Taking on B2B Extranets (.pdf download)
Transform Magazine
HOW DO ENTERPRISES MANAGE all the possible combinations of attributes used to classify content, security and users? InStranet, New York, arranges these categories into matrices in an attempt to bring order to chaos....

[11/01]
InStranet Brings the Unstructured to BI (.pdf download)
DM Review
InStranet brings one of the pillars of business intelligence, multidimensional modeling, to bear on the problem of integrating content with traditional BI applications...

[9/01]
Going External: Content Management for Exchanging Information (.pdf download)
KM World
An important contributor to the bottom line for corporations in industries ranging from insurance and financial services to manufacturing is maintaining long-term, individualized relationships with top corporate customers. In this competitive marketplace, a large corporate client can equal millions of dollars in annual revenue....

[4/01]
Zurich US's Enterprise Risk Division focuses on Web-based service, not sales. (.pdf download)
Insurance & Technology
While many insurers are focusing on selling products over the Internet, Zurich US has been focusing on service, especially for its top 1,000 clients that have large workers’ comp policies...

[1/01]
Insurance Against Frustration (.pdf download)
TechWeb
Zurich U.S. is hoping that a Web-based document management system will appease a lot of frustrated employees and customers. The $6.1 billion property and casualty insurance company, which underwrites corporate insurance and workers' compensation plans...