InStranet, Inc. CEO to Speak on "Delivering Content in Context" at Annual International Call Center Management Conference
CHICAGO/PARIS, July 8, 2004 –
InStranet, Inc., leader in knowledge-based
applications for the enterprise contact center, today announced
that Alex
Dayon, company CEO, has been invited to speak at the International
Call
Center Management conference to be held in Chicago, IL on
August 11th.
Dayon's topic will be "Delivering Content in Context" and
he will illustrate
how InStranet has helped large organizations increase customer
retention and
up-sell revenues by offering the right information, in the
right context, to
call center agents and customers.
Dayon will also demonstrate InStranet's Contact Centers
In-LineT (CCIL)
application, Call Center Magazine's 2004 Product of the
Year. CCIL helps
agents with the most important parts of any call: solving
and selling. By
centralizing enterprise-wide content for call center agents
and customer
self-service, CCIL makes it easy to always find the right
information at the
right time. Dayon will also show how CCIL optimizes and
integrates with
existing call center processes and technologies to present
answers before
any questions have been asked.
When: Wednesday, August 11, 2004, 11:30 a.m. - 12:30 p.m.
What: Delivering Content in Context: Enhance service and
increase
sales by offering the right information in the right
context to agents and customers.
Where: ICCM Conference, Chicago, IL, Navy Pier, Application
Showcase, Room
202
Who: Alex Dayon, CEO, InStranet, Inc.
InStranet representatives will also be available on the
show floor for
questions and demonstrations at booth #1323.
About InStranet
InStranet is a worldwide leader of multi-channel knowledge business
applications. Global 2000 companies rely on InStranet's solutions
to automate content and knowledge delivery for contact centers, field
sales and Web self-care for servicing and sales initiatives.
InStranet's Multi-Channel Knowledge Applications enable businesses
to securely create, manage and deploy critical profile-based content
for enterprise channels, and to analyze results to identify key successes
or areas for improvement.
InStranet applications are currently deployed in many high-profile
global enterprises, including 3M, AXA, BNP Paribas, Credit Lyonnais,
France Telecom, Manpower, Orange, and Zurich
North America. Global partners include Aspect Communications, BEA Systems, Genesys,
IBM, Oracle, and Sun Microsystems. InStranet is headquartered in
Chicago with offices in Paris, and technology and distribution
partnerships throughout Europe and Asia.
For more information, contact:
InStranet, Inc.
InStranet EMEA
Andrew Zinger
(312) 629-4577
azinger@instranet.com
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