TPS Chooses InStranet's Contact Centers In-Line
Knowledge-based application will contribute to improving service quality
while increasing loyalty and revenue per subscriber
 CHICAGO/PARIS, July 8, 2004 –
InStranet, leader in
knowledge-based applications for the enterprise contact center,
today
announced that French satellite TV system operator, TPS,
has selected its
Contact Centers In-Line™ (CCIL) application. CCIL will allow
TPS to increase customer loyalty and average revenue per subscriber,
while contributing to improving service quality delivered by call
center agents to
TPS customers.
With these objectives in mind, TPS decided to implement
CCIL, InStranet's turnkey solution that facilitates access to product, service,
and procedural knowledge essential to agents to resolve calls. Furthermore,
in outsourcing situations, CCIL will enable TPS to easily distribute necessary
knowledge and directly impact the speed and efficiency of how content
and business process information is used within the contact centers.
BT Syntegra is supporting TPS in the deployment of CCIL.
About InStranet
InStranet is a worldwide leader of multi-channel knowledge business
applications. Global 2000 companies rely on InStranet's solutions
to automate content and knowledge delivery for contact centers, field
sales and Web self-care for servicing and sales initiatives.
InStranet's Multi-Channel Knowledge Applications enable businesses
to securely create, manage and deploy critical profile-based content
for enterprise channels, and to analyze results to identify key successes
or areas for improvement.
InStranet applications are currently deployed in many high-profile
global enterprises, including 3M, AXA, BNP Paribas, Credit Lyonnais,
France Telecom, Manpower, Orange, and Zurich
North America. Global partners include Aspect Communications, BEA Systems, Genesys,
IBM, Oracle, and Sun Microsystems. InStranet is headquartered in
Chicago with offices in Paris, and technology and distribution
partnerships throughout Europe and Asia.
For more information, contact:
InStranet, Inc.
InStranet EMEA
Andrew Zinger
(312) 629-4577
azinger@instranet.com
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