InStranet Wins Prestigious 2005 ContactCenterWorld.Com Members? Choice Award for Best Knowledge Management Solution
CHICAGO, February 28, 2005 –
InStranet, Inc., the leader in multi-channel knowledge applications, today announced they have won the 2005 ContactCenterWorld.com Members’ Choice Award for Best Knowledge Management Solution in EMEA. These awards are unique as customers vote for the winners and there are no judging panels.
InStranet recently announced the release of Contact Centers In-Line (CCIL) 5.0, the first application that offers customer touchpoints (the contact center, field sales and self-service Web sites) access to a  centralized repository of company product, service, and procedural information that can be customized, filtered, and searched on in real-time regardless of the access channel or location. In addition, CCIL 5.0 provides one out-of-the-box interface to automate how each customer touchpoint receives knowledge.
Commenting on the awards, Raj Wadhwani, Founder & Editor-In-Chief of ContactCenterWorld.com said, “For the third year, the industry honors the best of the best. This year’s competition was extremely high amongst the eighty-three entrants, and over 3,500 members voted. For InStranet, this is a great honor – the quality of the votes from their customers was exceptional and this is why they won the award. It goes without saying that we feel every company who entered deserves credit for putting themselves in a program where customers vote – a challenge that many other vendors in the industry would not entertain!”
“This award is major industry recognition that confirms what we’re hearing from our customers,” said Alex Dayon, CEO of InStranet. “Our solutions are a strategic part of today’s customer service initiatives where increasing customer satisfaction and cost reduction for each interaction are key objectives. This is why we’re seeing industry leaders turning to InStranet.”
About ContactCenterWorld.com
ContactCenterWorld.com is the world?s no.1 on-line resource site for the contact center industry around the world. Through a unique blend of high value editorials and carefully placed advertising, clients around the world benefit from substantial exposure and quality leads. We currently have over 79,000 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on our site is what draws 7,500 unique users to us every day. For more details visit www.ContactCenterWorld.com.
About The Members? Choice Awards
Launched in the summer of 2002, the Members? Choice Awards are the industry?s first and only independent awards program where users vote for their favorite solution providers on a national, regional and global basis. There are no judges and no panels. Each award is based on the quality of all votes received.
About InStranet
InStranet is a worldwide leader of multi-channel knowledge business
applications. Global 2000 companies rely on InStranet's solutions
to automate content and knowledge delivery for contact centers, field
sales and Web self-care for servicing and sales initiatives.
InStranet's Multi-Channel Knowledge Applications enable businesses
to securely create, manage and deploy critical profile-based content
for enterprise channels, and to analyze results to identify key successes
or areas for improvement.
InStranet applications are currently deployed in many high-profile
global enterprises, including 3M, AXA, BNP Paribas, Credit Lyonnais,
France Telecom, Manpower, Orange, and Zurich
North America. Global partners include Aspect Communications, BEA Systems, Genesys,
IBM, Oracle, and Sun Microsystems. InStranet is headquartered in
Chicago with offices in Paris, and technology and distribution
partnerships throughout Europe and Asia.
For more information, contact:
InStranet, Inc.
InStranet EMEA
Andrew Zinger
(312) 629-4577
azinger@instranet.com
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