InStranet Selected by Transcom to Increase Efficiency, Improve Customer Service and Support New Product & Service Launch
InStranet selected by Europe’s largest call center provider for its proven
industry experience and unrivaled deployment time
CHICAGO, March 24, 2005 –
InStranet, Inc., the leader in multi-channel
knowledge applications, today announced an agreement to provide Transcom,
Europe's largest geographic CRM / call center service provider, and their
customer Tele2, Europe's leading alternative telecom operator, with their
award-winning Contact Centers In-Line (CCIL) application.  Transcom has 41
customer service centers in 23 countries and over 9,000 customer service
representatives. Tele2 counts 26 million subscribers in 24 countries,
offering products and services in fixed and mobile telephony, Internet
access, data networks, cable TV, and content services.
The initial project will enable Transcom to increase efficiency and quality
of service while supporting Tele2’s launch of ADSL in the Netherlands and
Belgium. After an extensive search, Transcom selected InStranet for their
proven expertise in customer service best practices for the
telecommunications industry, packaged in their out-of-the-box CCIL
Telco-Media edition, which can be implemented in a fast four weeks.
“We wanted to make sure that we would implement the right solution the first
time,” stated Jon Fitch, Transcom’s Chief Technology Officer. “We chose
InStranet because of their Telco-Media best practices packaged in CCIL, and
their deployment methodology, which ensure a quick time-to-benefit. Since
CCIL is built on industry standards, is highly scalable, and can easily
integrate with other systems,” Fitch continued, “I am confident that we will
benefit from this solution.”
“Knowledge applications are increasingly in demand from customer service
organizations that are looking to converge technical support, sales support,
and retention initiatives into one integrated process. We look forward to
providing Transcom with the ability to deliver the added value CCIL can
bring to their customers,” said Jean-Noël Grandval, VP & General Manager,
Europe and Asia Pacific, InStranet.
About Transcom
Transcom WorldWide is a rapidly expanding Customer Relationship Management
(CRM) solution provider, with 42 service centres employing more than 9,900
people delivering services to 23 countries - Luxembourg, Sweden, France,
Denmark, Germany, Finland, Italy, Switzerland, Belgium, Hungary, Norway, the
Netherlands, Spain, Austria, Morocco, Poland, Portugal, Estonia, Latvia,
Lithuania, Serbia, Montenegro and the UK.
The company provides CRM solutions for companies in a wide range of industry
sectors, including telecommunications and e-commerce, travel & tourism,
retail, financial services and utilities. Transcom offers clients a broad
array of relationship management services, including inbound communication;
telemarketing and outbound; Administrative Tasks; Web servicing; CRM
Consultancy Service; Contract Automation; Credit Management Service; and
Legal Services. Client programs are tailor-made and range from single
applications to complex programs, which are offered on a country-specific or
international basis in up to 38 languages.
Transcom WorldWide S.A. 'A' and 'B' shares are listed on the
Stockholmsbörsen O-List under the symbols TWWA and TWWB.
About InStranet
InStranet is a worldwide leader of multi-channel knowledge business
applications. Global 2000 companies rely on InStranet's solutions
to automate content and knowledge delivery for contact centers, field
sales and Web self-care for servicing and sales initiatives.
InStranet's Multi-Channel Knowledge Applications enable businesses
to securely create, manage and deploy critical profile-based content
for enterprise channels, and to analyze results to identify key successes
or areas for improvement.
InStranet applications are currently deployed in many high-profile
global enterprises, including 3M, AXA, BNP Paribas, Credit Lyonnais,
France Telecom, Manpower, Orange, and Zurich
North America. Global partners include Aspect Communications, BEA Systems, Genesys,
IBM, Oracle, and Sun Microsystems. InStranet is headquartered in
Chicago with offices in Paris, and technology and distribution
partnerships throughout Europe and Asia.
For more information, contact:
InStranet, Inc.
InStranet EMEA
Andrew Zinger
(312) 629-4577
azinger@instranet.com
|
