InStranet’s Contact Centers In-Line™ Named KMWorld 2005 Trend Setting Product
InStranet Acknowledged as Leading Knowledge Management Solution for Customer Service Organizations

CHICAGO, August 22, 2005 – InStranet, Inc., a leader in multi-channel knowledge applications, today announced that its Contact Centers In-Line™ application has been named a 2005 Trend Setting Product by KMWorld Magazine.

“InStranet’s Contact Centers In-Line is a unique knowledge management solution for customer service organizations,” stated Hugh McKellar, KMworld’s Editor in chief. “Today’s call center agents and sales channels handle an increasingly diverse range of support issues, products, promotions, procedures, etc. CCIL manages every aspect of a customer’s experience and anticipates potential customer issues, automatically placing the right knowledge at the right time with the right agent.”

“As was the case last year,” said McKellar, “we evaluated more than 200 vendors, whose combined offerings top the 1,200 mark. It bears mentioning that these are not the only trend-setting products on the market today, rather they are the ones upon which our panel agreed. And just what were the criteria for selection? As we have in years past we considered usability, flexibility, adoption rate and total cost of ownership. And we also recognized some vendors for their vision toward the future or for a collection of offerings, rather than a specific product or compelling new version of an existing one.”

“Our customers continue to tell us that CCIL enables them to increase productivity and customer satisfaction while reducing costs,” said Alex Dayon, InStranet CEO. “It’s an honor to be acknowledged by KMWorld for our vision."

The leading information provider serving the Knowledge Management systems market, KMWorld (with a focus on Content, Document and Knowledge Management) informs more than 51,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance.

About InStranet

InStranet is a leading provider of multi-channel knowledge applications. Global 2000 companies rely on InStranet's solutions to automate content and knowledge delivery for contact centers, field sales, and Web self-care, for servicing and sales initiatives. InStranet's Multi-Channel Knowledge Applications enable businesses to securely create, manage and deploy critical profile-based content for enterprise channels, and to analyze results to identify key successes or areas for improvement.

InStranet is working with many high-profile enterprises, including 3M, AXA, France Telecom, Orange, SFR Cegetel, Tele2, Transcom, UPC Noos, VimpelCom, and Zurich North America. Global partners include Amdocs, Aspect Communications, BEA Systems, Genesys Telecommunications, IBM, Oracle Corporation, salesforce.com, and Sun Microsystems. InStranet is headquartered in Chicago with offices in Paris and London, and technology and distribution partnerships throughout Europe and Asia.

For more information, contact:

InStranet, Inc.
InStranet EMEA
Andrew Zinger
+33 (0)1 41 27 68 54
azinger@instranet.com