InStranet Issued Patent for Multi-Dimensional Content Organization and Delivery
Enables Simplified Knowledge Organization and Personalization

CHICAGO – November 14, 2006 – InStranet, Inc., a global provider of multi-channel knowledge applications, today announced that it has been issued U.S. Patent No. 7,130,879 for a “System for Publishing, Organizing, Accessing and Distributing Information in a Computer Network.” The patent describes InStranet’s multi-dimensional Web knowledge organization and delivery technology and includes sixteen claims relating to accessing, organizing, categorizing, and searching content.
           
InStranet’s software uses a system of "dimensions" to filter content by multi-dimensional categories such as document type, geographic location, corporate department, employee classification, time period, etc. The foundation of InStranet’s software’s data model uniquely solves the problem of categorizing and securing large amounts of knowledge within an enterprise knowledge base, and is one of the building blocks of Web 2.0 applications for collaboration and communication. The patent secures InStranet’s ability to define a data model and related meta-data for tagging complete or partial documents which ensures knowledge is easily accessible and personalized based on the document type and user attributes.

“InStranet’s multi-dimensional technology is the foundation of our customer service application strategy since it enables organizations to easily categorize and personalize service resolution information across customer facing channels such as call centers, Web self-service, and retail locations,” said Alex Dayon, CEO of InStranet. “Furthermore, our technology responds to enterprise Web 2.0 demands as it supports business processes which require collaboration and individual contribution.”

About InStranet

InStranet is a leading provider of multi-channel knowledge applications. Global 2000 companies rely on InStranet's solutions to automate content and knowledge delivery for contact centers, field sales, and Web self-care, for servicing and sales initiatives. InStranet's Multi-Channel Knowledge Applications enable businesses to securely create, manage and deploy critical profile-based content for enterprise channels, and to analyze results to identify key successes or areas for improvement.

InStranet is working with many high-profile enterprises, including 3M, AXA, France Telecom, Orange, SFR Cegetel, Tele2, Transcom, UPC Noos, VimpelCom, and Zurich North America. Global partners include Amdocs, Aspect Communications, BEA Systems, Genesys Telecommunications, IBM, Oracle Corporation, salesforce.com, and Sun Microsystems. InStranet is headquartered in Chicago with offices in Paris and London, and technology and distribution partnerships throughout Europe and Asia.

For more information, contact:

InStranet, Inc.
InStranet EMEA
Andrew Zinger
+33 (0)1 41 27 68 54
azinger@instranet.com