Transcom Selects InStranet to Take Operational Excellence to a Higher Level
One year after initial implementation of InStranet™ Contact Centers In-Line™, Europe's leading call center provider selects InStranet for European-wide roll-out.

CHICAGO, IL April 19, 2006 – InStranet, Inc., a global provider of multi-channel knowledge applications, today announced that Transcom, Europe's largest geographic CRM/call center service provider, has selected InStranet for European-wide roll-out. After the success of last year’s initial implementation, Transcom was convinced that InStranet’s Contact Centers In-Line™ (CCIL) was the right solution to take their Operational Excellence initiatives to the next level and support their clients, including Tele2, Europe’s leading alternative telecom operator.

Transcom will be deploying InStranet’s application throughout its fifty customer service centers, spanning twenty-seven countries, and over fourteen thousand customer service representatives.

Transcom’s initial project with InStranet enabled them to increase agent efficiency and service quality while supporting Tele2’s launch of ADSL service in the Netherlands and Belgium. After realizing initial success, Transcom selected Contact Centers In-Line to manage knowledge throughout their pan-European network of contact centers and customer Web self-service.

Transcom chose CCIL for its knowledge management capabilities, e-learning functionality, and robust reporting. In addition, with CCIL’s Customer Experience Wheel, Transcom’s content is organized into context-sensitive, customer-specific categories, thereby anticipating all potential customer issues for agents, and automatically placing needed information at their fingertips.

“Consistent with our commitment in providing unrivalled operational excellence on behalf of our clients, enabling them to retain the best customers while increasing their value, the InStranet CCIL knowledge management tool will be a critical component furthering our strategy to continuously offer best-in-class solutions.” stated Jonathan Lee, Global Sales & Marketing Director, Transcom.

“The Transcom choice is a strong affirmation of our strategy to package an offering for complex and fast moving customer service organizations,” said Jean-Noël Grandval, VP & General Manager, Europe and Asia Pacific, InStranet. “We are confident that both Transcom and their customers will leverage InStranet’s CCIL to increase their competitive edge.”

About InStranet

InStranet is a leading provider of multi-channel knowledge applications. Global 2000 companies rely on InStranet's solutions to automate content and knowledge delivery for contact centers, field sales, and Web self-care, for servicing and sales initiatives. InStranet's Multi-Channel Knowledge Applications enable businesses to securely create, manage and deploy critical profile-based content for enterprise channels, and to analyze results to identify key successes or areas for improvement.

InStranet is working with many high-profile enterprises, including 3M, AXA, France Telecom, Orange, SFR Cegetel, Tele2, Transcom, UPC Noos, VimpelCom, and Zurich North America. Global partners include Amdocs, Aspect Communications, BEA Systems, Genesys Telecommunications, IBM, Oracle Corporation, salesforce.com, and Sun Microsystems. InStranet is headquartered in Chicago with offices in Paris and London, and technology and distribution partnerships throughout Europe and Asia.

For more information, contact:

InStranet, Inc.
InStranet EMEA
Andrew Zinger
+33 (0)1 41 27 68 54
azinger@instranet.com

About Transcom

Transcom WorldWide is a rapidly expanding Customer Relationship Management (CRM) solution provider, with 50 service centers employing more than 14,000 people delivering services to 27 countries.

The company provides CRM solutions for companies in a wide range of industry sectors, including telecommunications and e-commerce, travel & tourism, retail, financial services and utilities. Transcom offers clients a broad array of relationship management services, including inbound customer care & contact services; Credit Management & Collections Services; telemarketing and outbound; Administrative Tasks; Web servicing; CRM Consultancy Service; Contract Automation; and Legal Services. Client programs are tailor-made and range from single applications to complex programs, which are offered on a country-specific or international basis in up to 38 languages.