Amdocs to present “how to ensure Smart Customer Interactions” leveraging Amdocs’ latest “Smart Client” CRM application integrated with InStranet CCiL (Contact Center in Line) Knowledge application
Join Yankee Group and Amdocs for a complementary webinar that will explore smart ways to improve customer experience, giving your contact center the reputation and efficiency it deserves – externally and internally

CHICAGO – November 21, 2007 – InStranet, Inc., a global provider of multi-channel knowledge applications, will be part of Amdocs and Yankee Group’s presentation/webinar “Top 3 projects to ensure smart customer interactions” on Wednesday December 5th 2007, at 11:00 AM EST / 8:00 AM PST (4:00 PM GMT).

The presentation will introduce the current state of customer centric initiatives and the business benefits of Amdocs ‘ Smart Agent Desktop.

Today’s web-savvy customers have higher expectations for customer service and companies that use the new generation of “Knowledge enabled CRM” applications will have an increasing competitive advantage.

Amdocs “Smart Agent Desktop” integrates seamlessly with InStranet’s Knowledge Management application in order to deliver unrivaled automated customer interactions, empowering call center agents to contextually access and find, in real time, the right answers to customers questions (pro-active push and pull of FAQs, Procedures, User guides, Decision Trees, Assisted resolution, New Offers...).

REGISTER NOW !!

Webinar presentation: “Top 3 projects to ensure Smart Customer Interactions”

Presenters: Amdocs and Yankee Group

Date: Wednesday December 5th at 11:00 AM EST / 8:00 AM PST (4:00 PM GMT)

Agenda & Registration: http://69.150.27.72/e-vites/2007/nov/yankee_dec07/index2.html

"InStranet is the fastest growing vendor in the booming multi-channel knowledge management segment and we’re pleased to partner with Amdocs bringing yet another level of automation in customer interaction through an integrated platform” said Stephane Viallet, Vice President of Strategic Alliance with InStranet “This presentation is about the best of breed Knowledge Management application and the next generation CRM solution working hand in hand”.

About InStranet

InStranet is a leading provider of multi-channel knowledge applications. Global 2000 companies rely on InStranet's solutions to automate content and knowledge delivery for contact centers, field sales, and Web self-care, for servicing and sales initiatives. InStranet's Multi-Channel Knowledge Applications enable businesses to securely create, manage and deploy critical profile-based content for enterprise channels, and to analyze results to identify key successes or areas for improvement.

InStranet is working with many high-profile enterprises, including 3M, AXA, France Telecom, Orange, SFR Cegetel, Tele2, Transcom, UPC Noos, VimpelCom, and Zurich North America. Global partners include Amdocs, Aspect Communications, BEA Systems, Genesys Telecommunications, IBM, Oracle Corporation, salesforce.com, and Sun Microsystems. InStranet is headquartered in Chicago with offices in Paris and London, and technology and distribution partnerships throughout Europe and Asia.

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