Comcast Selects InStranet’s Knowledge Management Software
InStranet’s Ability to Personalize Knowledge for Local Markets within a National Framework Supports Comcast’s Ongoing Focus on Improving the Customer Experience

CHICAGO – March 22, 2007 – InStranet, Inc., a global provider of multi-channel knowledge applications, today announced that Comcast, the nation's leading provider of cable, entertainment and communications products and services, has selected its patented, award-winning, Contact Center In-Line™ (CCIL) software.

InStranet’s CCIL application lets companies proactively deliver contextual and profile-based knowledge -- such as policies, product promotions, and trouble shooting information -- to thousands of end users in multiple locations. InStranet’s unique capability to push knowledge helps reduce search times, which can increase customer satisfaction and first-call resolution rates while reducing overall call times. In addition, InStranet’s analytical capabilities enable real-time monitoring of agent knowledge awareness and comprehension.

Comcast is deploying InStranet’s CCIL software for use by its customer service representatives and technicians throughout 2007 and into early 2008.

"Comcast is focused on making it easier for our customers to do business with us,” said Greg McMichael, Vice President of Customer Service Technology & E-Care at Comcast. “CCIL is a state-of-the-art knowledge management application that will help us do that by giving our employees faster access to important information for resolving customer inquiries.”

"InStranet CCIL is a solid product that is built on innovative technology.  With it, InStranet has built an excellent market position in telecommunications,” says Mitchell I. Kramer, Sr. VP and Sr. Consultant, Patricia Seybold Group. “InStranet had very good customer and financial growth in 2006. We feel that the firm is positioned for continued growth in 2007.”

"InStranet has the best available knowledge management system, and we’re pleased to partner with an industry leader like Comcast to help them provide superior support to their customers,” said Alex Dayon, CEO of InStranet.  “In addition, CCIL is easily configurable, enabling local market flexibility and increased responsiveness in distributing profile-based content within a national framework like Comcast’s.”

About InStranet

InStranet is a leading provider of multi-channel knowledge applications. Global 2000 companies rely on InStranet's solutions to automate content and knowledge delivery for contact centers, field sales, and Web self-care, for servicing and sales initiatives. InStranet's Multi-Channel Knowledge Applications enable businesses to securely create, manage and deploy critical profile-based content for enterprise channels, and to analyze results to identify key successes or areas for improvement.

InStranet is working with many high-profile enterprises, including 3M, AXA, France Telecom, Orange, SFR Cegetel, Tele2, Transcom, UPC Noos, VimpelCom, and Zurich North America. Global partners include Amdocs, Aspect Communications, BEA Systems, Genesys Telecommunications, IBM, Oracle Corporation, salesforce.com, and Sun Microsystems. InStranet is headquartered in Chicago with offices in Paris and London, and technology and distribution partnerships throughout Europe and Asia.

About Comcast

Comcast Corporation (Nasdaq: CMCSA, CMCSK) (http://www.comcast.com) is the nation's leading provider of cable, entertainment and communications products and services. With 24.2 million cable customers, 11.5 million high-speed Internet customers, and 2.5 million voice customers, Comcast is principally involved in the development, management and operation of broadband cable systems and in the delivery of programming content.

Comcast’s content networks and investments include E! Entertainment Television, Style Network, The Golf Channel, VERSUS, G4, AZN Television, PBS KIDS Sprout, TV One , four regional Comcast SportsNets and Comcast Interactive Media, which develops and operates Comcast's Internet business . Comcast also has a majority ownership in Comcast-Spectacor, whose major holdings include the Philadelphia Flyers NHL hockey team, the Philadelphia 76ers NBA basketball team and two large multipurpose arenas in Philadelphia.

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