VW Credit, Inc. Gears Up Its Customer Service with InStranet’s Multi-Channel Knowledge Application
In an Effort to Provide Exceptional Service, VW Credit, Inc., Implements InStranet’s CCiL Knowledge Application in 10 Weeks to Deliver Accurate and Concise Business Information to Their Customer Care Representatives

CHICAGO – September 28, 2007 – InStranet, Inc., a global provider of multi-channel knowledge applications, today announced that VW Credit, Inc. (VCI) has deployed InStranet’s award-winning Contact Center In-Line™ (CCIL) application.

InStranet empowers companies utilizing the patented CCiL technology to deliver contextual and profile-based knowledge (such as policies, product promotions, and trouble shooting information) to millions of end users in multiple locations. CCiL prevents gaps in the knowledgebase, while providing dynamic navigation that is intuitive for both agents and customers. CCiL also provides real time intelligence to measure the effectiveness of the knowledgebase in answering customer inquiries.

“CCiL, dubbed ‘MyCompass’ by VCI, is a comprehensive resource for all information used by Customer Care representatives,” said James Gregg, VCI Customer Care Training Consultant. “With its web-based delivery method, we can push the most current updates to our staff in real time and alert representatives to changes, constantly ensuring a high level of awareness within the department.”

The intuitive interface and layout make it easy for VCI agents to find information while they are on the phone with customers, said Brian Rhoades, VCI Customer Care general manager. “The consistency and accuracy of the information allows them to focus on delivering excellent customer service,” he said. “Based on the success of MyCompass in the Customer Care Department, we plan to introduce this tool to other areas of the business so they too can enhance the experience of our customers.”

“InStranet has the best available knowledge management application on the market and we’re pleased to partner with an industry leader like VW Credit, Inc., helping them provide superior support to their customers,” said Alec Wilson, Managing Director of InStranet US. “Beyond the successful and timely deployment of CCiL, we are proud of the user acceptance and enthusiasm around our application.”

About InStranet

InStranet is a leading provider of multi-channel knowledge applications. Global 2000 companies rely on InStranet's solutions to automate content and knowledge delivery for contact centers, field sales, and Web self-care, for servicing and sales initiatives. InStranet's Multi-Channel Knowledge Applications enable businesses to securely create, manage and deploy critical profile-based content for enterprise channels, and to analyze results to identify key successes or areas for improvement.

InStranet is working with many high-profile enterprises, including 3M, AXA, France Telecom, Orange, SFR Cegetel, Tele2, Transcom, UPC Noos, VimpelCom, and Zurich North America. Global partners include Amdocs, Aspect Communications, BEA Systems, Genesys Telecommunications, IBM, Oracle Corporation, salesforce.com, and Sun Microsystems. InStranet is headquartered in Chicago with offices in Paris and London, and technology and distribution partnerships throughout Europe and Asia.

About VW Credit, Inc.

VW Credit, Inc. (VCI), a wholly owned subsidiary of Volkswagen of America, Inc., was founded in 1981 to function as the financial services arm of VWoA. VCI is affiliated with Audi of America, Inc. and Bentley Motors, Inc. VCI services Volkswagen, Audi and Bentley customers, authorized automotive dealers and their affiliated stores as Volkswagen Credit, Audi Financial Services and Bentley Financial Services. The company provides competitive financial products and services to dealers and their customers in the United States and Canada.

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