InStranet and Salesforce.com Showcase Integrated On-Demand CRM and Knowledge Application at SeCA 2008 in Paris

CHICAGO – April 2, 2008 – InStranet, Inc., a leader in multi-channel knowledge applications, today announced InStranet and salesforce.com will be demonstrating their integrated solution at salesforce.com’s booth at this year’s SeCA event, taking place April 1-3, 2008 at Porte de Versailles in Paris. The benefit of this integration is to provide organizations with a content rich, multi channel customer interaction solution, leveraging InStranet’s multi-channel knowledge applications, and salesforce.com CRM applications and Force.com Platform.

Now available on salesforce.com’s AppExchange, at http://www.salesforce.com/appexchange/, InStranet for AppExchange provides organizations with on-demand, profile-based content and knowledge, such as sales and servicing information as well as policies and procedures for every customer contact channel.

InStranet also enriches the customer experience by providing personalized information in the Salesforce Customer Portal. InSranet allows agents in each contact channel to access the knowledge base directly from their Salesforce CRM application desktop.

This unique multi channel integration provides agents with knowledge (product info, promotions, offers, etc.) that has been previously accessed by customers in prior interactions, either in self-service or over the telephone. InStranet provides salesforce.com’s reporting environment with real-time analytics about knowledge usage providing a true 360 degree understanding of the interactions.

‘We are thrilled to be working with salesforce.com at SeCA to jointly demo our integrated product for customers,’ said Jean-Noel Grandval EVP Operations. “Enterprises can use the integration of InStranet with Salesforce CRM to extend the benefits of SaaS throughout their customer service organizations.”

About InStranet

InStranet is a leading provider of multi-channel knowledge applications. Global 2000 companies rely on InStranet's solutions to automate content and knowledge delivery for contact centers, field sales, and Web self-care, for servicing and sales initiatives. InStranet's Multi-Channel Knowledge Applications enable businesses to securely create, manage and deploy critical profile-based content for enterprise channels, and to analyze results to identify key successes or areas for improvement.

InStranet is working with many high-profile enterprises, including 3M, AXA, France Telecom, Orange, SFR Cegetel, Tele2, Transcom, UPC Noos, VimpelCom, and Zurich North America. Global partners include Amdocs, Aspect Communications, BEA Systems, Genesys Telecommunications, IBM, Oracle Corporation, salesforce.com, and Sun Microsystems. InStranet is headquartered in Chicago with offices in Paris and London, and technology and distribution partnerships throughout Europe and Asia.

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