InStranet wins ContactCenterWorld.com 2008 Members'
Choice Award
InStranet has won the Best in Class Overall Category Award for Best Knowledge Management Solution (EMEA – 2008) as presented by ContactCenterWorld.com

CHICAGO – June 23, 2008 – InStranet, Inc., a global provider of multi-channel knowledge applications, has been awarded the Best in Class Overall Category Award for Best Knowledge Management Solution (EMEA– 2008), as presented by ContactCenterWorld.com. The Members' Choice Awards have been presented for 6 years running and recognize industry solution providers who sell products or services to contact centers.

Unlike other industry awards programs, the Members' Choice Awards are based entirely on customer feedback. Winners were those organizations who received the highest average scores as voted for by their customers.

“Recognition by the membership of ContactCenterWorld.com and our customers is a strong reinforcement of our focus to provide high-performance knowledge management solutions” states Alex Dayon, CEO of InStranet. “InStranet’s Contact Centers In-Line allows businesses to focus on their customers and deliver excellent experiences with each interaction.”

Commenting on the awards and the winners, Raj Wadhwani, President of ContactCenterWorld.com added, “It is clear that so many companies in the industry deserve recognition and we raise our hats to them - congratulations. These are the vendors whom we should make sure make our short list when we look for solutions because clearly they have very satisfied customers”

About InStranet

InStranet is a leading provider of multi-channel knowledge applications. Global 2000 companies rely on InStranet's solutions to automate content and knowledge delivery for contact centers, field sales, and Web self-care, for servicing and sales initiatives. InStranet's Multi-Channel Knowledge Applications enable businesses to securely create, manage and deploy critical profile-based content for enterprise channels, and to analyze results to identify key successes or areas for improvement.

InStranet is working with many high-profile enterprises, including 3M, AXA, France Telecom, Orange, SFR Cegetel, Tele2, Transcom, UPC Noos, VimpelCom, and Zurich North America. Global partners include Amdocs, Aspect Communications, BEA Systems, Genesys Telecommunications, IBM, Oracle Corporation, salesforce.com, and Sun Microsystems. InStranet is headquartered in Chicago with offices in Paris and London, and technology and distribution partnerships throughout Europe and Asia.

About ContactCenterWorld.com

ContactCenterWorld.com provides world-class research, conferences and a customer focused website for contact center industry professionals. As a world wide leader in connecting businesses, vendors and people, their goal is to provide exceptional customer service, innovation in technology and growth opportunities to those we serve. With a membership of over 112,000 strong, the ContactCenterWorld.com brand is synonymous with innovation, leadership, creativity and support. For more information go to www.ContactCenterWorld.com

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