What the press is saying about InStranet Contact Centers In-Line...
5/6/03

Here are some recent comments about InStranet's Contact Centers In-Line software:

"Agents and managers log on to CCIL through a Web browser. Depending on skill levels, users can access different information. The software delivers relevant content about the customer or issue to agent's desktops, eliminating the need to search through different systems and screens."

"The system pulls information from where it already exists and presents it on a Web page in a partner portal or extranet. It can deliver standard sales and marketing materials, and also can provide information and training on new product rollouts. For niche marketing, it can prepare partners on a target vertical's critical issues and provide targeted presentation materials."

"InStranet Enables Managers to Quantify Effectiveness of Sales, Marketing and Channel Documents and Content."